Refund policy

Thank you for shopping with Holistic Vibe Goddess! Your satisfaction is important to us, and we want you to love every product and service you purchase. Below is our Refund Policy, designed to ensure clarity and transparency for all customers.

Jewelry Refunds 

We understand that shopping online can sometimes lead to changes of heart. If you're not completely satisfied with your jewelry purchase, you may request a refund within 15 days of receiving your order.

The item must be in unused, original condition (including packaging), and the return must be made at the customer’s expense. Also, take a picture of the item before returning it. Once we receive the return and inspect it, we will process your refund. Please note that shipping fees are non-refundable.

Non-Refundable Items 🚫

Due to the nature of the following products, we do not offer refunds:

  • Herbs & Powders: For safety and hygiene reasons, we cannot accept returns or offer refunds on herbal products, powders, or any consumables.

  • Digital Products & Coaching: Once a digital product is purchased or coaching services are provided, these cannot be refunded, as they are immediately accessible and/or consumed upon purchase.

How to Request a Refund

If you are eligible for a refund on jewelry, simply follow these steps:

  1. Contact Us: Email us at holisticvibestore@gmail.com with your order number and reason for the return.

  2. Return the Item: We will provide you with the return address and further instructions.

  3. Processing the Refund: Once we receive and inspect the returned item, we will issue a refund to your original payment method. This may take up to 10 business days to process.

Late or Missing Refunds

If you haven't received your refund yet, please first check your bank account or credit card statement. If the refund has not been posted, please contact us at holisticvibestore@gmail.com, and we will assist in resolving the issue.

Contact Information

If you have any questions about our refund policy or need assistance, feel free to contact us. We're here to help!

  • Email: holisticvibestore@gmail.com

  • Social Media: Connect with us on Instagram, Facebook, and more for updates and support.

Thank you for choosing Holistic Vibe Goddess—We’re committed to supporting your wellness journey!